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FREQUENT ASKED QUESTION


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Is it possible to add windows to my existing sectional garage door?
In most cases, yes. All doors vary in thickness and a professional should be called to make sure that it can indeed be done to your existing door.

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Is it possible to install a garage door with limited space in the garage?
Yes. A one-piece sectional door is available for such situations.

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Is it possible to have a garage door customized specifically for our house?
With the right amount of money, anything is possible.

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Is it possible to add insulation to my garage door once it has been installed?
Yes, but it is very costly. We recommend that you order the door with insulation from the factory to avoid excess spending.

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Does the thickness (gauge) of the door vary from manufacturer to manufacturer? (ie, is a 24 gauge from one company the same as a 24 gauge from another?)
No. All manufacturers abide by a strict set of government guidelines that ensures the doors are the same thickness, no matter where you get it from.

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Does insulation vary? Are there different types of insulation?
Every company uses different materials for their insulation. Some use cardboard or other cheap, inefficient material. We only use doors that utilize the awesome temperature retaining and heat regulating power of Styrofoam.

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Can we use our existing garage door opener after the new door has been installed?
The existing opener must be checked to make sure that the rail is at least 7 1/2 feet, minimum.

 

  TROUBLESHOOTING


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Door will not close completely; opener will not shut door.
Solution(s): The lasers on the opener are not aligned properly or there is something obstructing the lasers. Check to make sure there is nothing in the way.


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Door comes down completely, but reverses and opens back up and will not stay shut.
Solution(s): Gain button on the side of the opener needs to be adjusted, or there is something in the way of the door. Check to make sure nothing is blocking the door from closing.

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Remote control does not work.
Solution(s): If remote is older than two years, check batteries first. If batteries are fine, check wall console to see if "lock" button is activated. If remote still does not work, it may need to be reprogrammed.

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Squeaky wheels.
Solution(s): All manufacturers recommend that rollers on the tracks be well lubricated, and that new lubricant is added every six months.
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The door has come off of the track.
Solution(s): The door must be reset, realigned and retorqued by a professional only.

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Door opener seems to move too slow/ when opening manually, door seems very heavy.
Solution(s): Spring may have broken. Replacement spring may be needed. Call a professional for diagnosis.

 
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